At Shop At Muaz, we aim to process and deliver your jewellery and accessories safely and efficiently.

Order Processing

Orders are generally processed within 1–2 business days after successful order placement or confirmation.

Orders placed on weekends, public holidays, or during high-volume sales periods may require additional processing time.

Estimated Delivery Time

Orders are generally delivered within approximately:

3–7 business days

Delivery times may vary depending on:

• Customer location
• Courier availability
• Weather conditions
• Public holidays
• Remote-area delivery schedules
• Sales campaigns or unusually high order volumes

Delivery dates are estimates and cannot always be guaranteed.

Shipping Charges

Any applicable delivery charges will be displayed at checkout, on the product/order page, or communicated during order confirmation.

Promotional free-shipping offers may be subject to minimum order values or other conditions stated at the time of the promotion.

Cash on Delivery

Where Cash on Delivery is available, customers are responsible for providing accurate contact and delivery information.

Our team or courier partner may contact you to confirm your order before dispatch.

Repeated refusal of confirmed Cash on Delivery orders may result in limitations on future COD orders.

Order Tracking

Where tracking information is available, it may be provided after your order has been dispatched.

Customers may also contact us for assistance regarding the status of an order.

Incorrect Address or Contact Details

Customers are responsible for providing complete and accurate:

• Recipient name
• Phone number
• Shipping address
• City and delivery information

Shop At Muaz will not be responsible for delays caused by incorrect or incomplete information supplied by the customer.

Additional delivery charges may apply if an order has to be shipped again because of incorrect details or failed delivery attempts.

Delayed Deliveries

Occasional courier delays may occur due to circumstances outside our direct control.

If your order is significantly delayed, please contact us so we can coordinate with the courier service where possible.

Damaged Packages

If a parcel appears significantly damaged when received, customers should take photographs or videos of the parcel before opening it.

For claims involving damaged, defective, missing, or incorrect products, please contact us as soon as possible after receiving the order.

Order Cancellation

Orders may generally be cancelled before they have been dispatched.

Once an order has been handed over to the courier company, cancellation may no longer be possible.

Contact Us

For shipping or delivery assistance:

Phone: 03108331452
Email: aliatabassum14@gmail.com