We want customers to be satisfied with their purchases from Shop At Muaz.

Please review the following conditions before requesting a return or exchange.

Return & Exchange Period

Eligible products may be returned or exchanged within 7 days of delivery.

Requests made after this period may not be accepted.

Conditions for Return or Exchange

A product must generally be:

• Unused
• Unworn
• Undamaged
• Unaltered
• In its original packaging
• Returned with all accessories, tags, boxes, or complimentary items originally supplied

Products showing signs of wear, misuse, damage, perfume, cosmetics, alteration, or improper handling may not qualify.

Incorrect or Defective Products

If you receive:

• An incorrect product
• A defective item
• A damaged product
• An item different from what you ordered

please contact us promptly and provide:

• Your order information
• Photographs or video of the product
• Photographs of the packaging where relevant

Once verified, we will arrange an appropriate replacement, exchange, or refund.

Earrings & Hygiene-Sensitive Jewellery

For hygiene reasons, pierced jewellery such as earrings may not qualify for return or exchange after being worn or tried on.

This restriction does not apply where an item was received damaged, defective, or incorrect, subject to applicable consumer rights.

Sale & Promotional Items

Products purchased during clearance or special promotions may be subject to different return or exchange conditions where clearly stated at the time of purchase.

Change-of-Mind Returns

Where a customer requests an exchange or return due to personal preference, size, design preference, or change of mind, return delivery charges may be the customer's responsibility.

The item must still meet all return eligibility requirements.

Return Shipping

If Shop At Muaz sent the wrong or defective product, reasonable return/replacement shipping costs will generally be handled by us after verification.

For change-of-mind exchanges, shipping charges may be payable by the customer.

Refunds

Once a returned item has been received and inspected, we will notify you regarding approval or rejection.

Approved refunds will be processed using an appropriate available payment method.

Original shipping charges may be non-refundable unless the return resulted from an error by Shop At Muaz.

Bank or payment-provider processing times may affect when a refund appears in your account.

Exchange Availability

Exchanges depend on product availability.

If the requested replacement item is unavailable, we may offer:

• Another available product
• Store credit where appropriate
• A refund where applicable

How to Request a Return or Exchange

Contact us with your order details and reason for the request.

Phone: 03108331452
Email: aliatabassum14@gmail.com

Do not send a product back without first contacting us and receiving return instructions.